Frequently Asked Questions

General

What kind of products does Alrckle sell?

We offer a wide range of items across Home, Fashion, Toys, Jewellery, Tools, Electronics, Personal Care, Sports & Health, and more—carefully selected for quality and affordability.

Where are you located and do you have a physical store?

We’re based in Lekhanagar, Danapur, Patna – 801105, Bihar, India. Currently, we operate exclusively online via Alrckle.com.

How can I contact customer support?

• Phone/WhatsApp: +91 87092 72625 (Mon–Fri, 10 am–6 pm IST)

• Email: startupbusinessrocks@gmail.com within 24 hrs on business days)

Do you offer gift wrapping or personalized messages?

At present, we do not provide gift wrapping services. We’re exploring this option for future updates—stay tuned!

Are you a registered business?

Alrckle is a sole‑proprietorship (individual) operating under Indian regulations. GSTIN and trade registration aren’t applicable at this time.

Delivery and Shipping

How long will it take for my order to arrive?

• Processing: 1–2 business days

• Delivery: 5–7 business days (Estimates only; subject to courier performance and external factors.)

What courier partners do you use?

We ship via Bluedart, DTDC, Delhivery, XpressBees, EcomXpress, Ekart, Amazon Logistics, Shadowfax, and others based on your location.

Do you offer free shipping?

Yes—free shipping on all orders over ₹500. Below that, a flat shipping fee applies at checkout.

Payments

What payment methods are accepted?

We accept all major methods: UPI, credit/debit cards, net banking, and Cash on Delivery (COD).

Is there any extra charge for COD?

No additional fee for COD orders, but we’ll call to verify before shipping.

Which payment gateway do you use?

All online transactions are securely processed via Razorpay.

Returns & Refunds

What is your return window?

You have 7 days from delivery date to request a return or exchange. An unboxing video is mandatory.

Who pays for return shipping?

Customers pay a flat return shipping fee of ₹100. No restocking fees apply.

How long will refunds take?

Refunds are issued to your original payment method (or bank account for COD) within 8–15 business days after we receive and inspect the return.